AI Guest Communication for Short-Term Rentals

Your guest concierge that never sleeps

HostAgent answers check-in questions, shares WiFi and house rules, and handles routine guest messages 24/7 on Airbnb, Vrbo, or your own booking site. Emergencies reach you in seconds. Happier guests, glowing reviews, and your evenings back.

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This is the real agent. Try it now → Same AI on every channel
Live AI
Beach House Retreat

Beach House Retreat

Hosted by Sarah · Superhost

Responds in seconds

You're the guest. Ask anything about the stay and a real AI answers live.

Airbnb-style guest inbox · same agent, same conversation on every channel

Built for Airbnb hosts, Vrbo hosts, and property managers

24/7
Always-on coverage
<30s
Average response time
95%
Resolved without the host
0ms
Emergency escalation delay

How It Works

Up and running in three steps

Bright coastal vacation rental living room with ocean view
1

Add Your Properties

Check-in instructions, WiFi, house rules, amenities, FAQs. The agent answers from your details only, so it never makes things up.

2

Connect Your Channels

A dedicated SMS number and email per property, plus a chat widget for your own booking site. Guests message the way they already do, with no apps to download.

3

Your Agent Handles the Rest

Routine questions get instant, accurate answers. Emergencies, refunds, and complaints are flagged and escalated to you immediately, before the AI even replies.

Smart Escalation

The 2am plumbing leak reaches you.
The 2am WiFi question doesn't.

Words like emergency, leak, refund, or complaint trigger an instant escalation. The guest gets an empathetic hand-off, you get an SMS with the full context, and your personal number is never shared. Everything else, the agent resolves on its own.

Try it in the demo above! Tell the agent something is broken.

There's water leaking under the kitchen sink!
⚡Escalated in 0ms by instant keyword match, no AI round-trip needed
I'm so sorry about that. I'm connecting you with Sarah right now, she'll reach out shortly.
S

SMS to Sarah (host)

⚠ Beach House Retreat: guest reports kitchen sink leak. Full conversation attached.

Features

Everything you need to automate guest communication

⇄

Every Channel, One Agent

Airbnb-style inboxes, Vrbo threads, SMS, email, or a widget on your own booking site. The same agent with the same knowledge, everywhere your guests are.

!!

Smart Escalation

Emergencies, damage, refunds, and complaints are flagged instantly and forwarded to you, and your personal number stays private.

SMS

Instant SMS Replies

Guests text your dedicated number and get accurate, personalized answers in under 30 seconds, any time of day or night.

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Owner Dashboard

Monitor every conversation, review agent responses, track resolution rates, and fine-tune property details from one place.

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Conversation History

Full searchable history of every guest interaction on every channel, so you always have context.

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Multi-Property Support

Manage 1 listing or 100. Each property gets its own knowledge base, contact channels, and agent configuration. Scale without hiring.

Aerial view of a beachfront vacation home at golden hour

From check-in to check-out

Every guest question answered while you're at dinner, asleep, or on the beach yourself.

Testimonials

Hosts love HostAgent

★★★★★

“I manage 12 properties and used to spend 3 hours a day answering the same guest questions. HostAgent handles 95% of them now. My response time went from 2 hours to 15 seconds.”

Sarah M.
Superhost, Austin TX
★★★★★

“The escalation feature is incredible. When a guest reported a plumbing issue at 2am, the agent flagged it immediately and I had a plumber there by morning. Guests were impressed.”

Marcus T.
Property Manager, Miami FL
★★★★★

“I was skeptical about AI handling my guest communication, but the responses are natural and accurate. Guests don't even realize they're talking to an AI. My review scores went up.”

Lisa K.
Superhost, Denver CO

FAQ

Frequently asked questions

How does the AI know about my property?+
You enter your property details (check-in instructions, WiFi info, house rules, amenities, and FAQs) into the dashboard. The AI uses only this information to answer guest questions. It never makes anything up.
Is the demo on this page really live?+
Yes! The chat in the hero is the actual agent, answering in real time with a sample property's details. Switch between the Airbnb, Vrbo, and website views to see the same conversation on each channel. Try asking about check-in, or report a problem to watch the escalation fire.
What happens if the AI can't answer a question?+
If the agent isn't confident in its answer, or if the guest uses escalation keywords (like 'refund', 'emergency', or 'complaint'), the conversation is immediately flagged and you're notified via SMS and email.
Will guests know they're talking to an AI?+
The agent responds naturally in the tone you choose (friendly, professional, or casual). Most guests don't realize it's AI. You can customize the agent's name and communication style.
Can I review messages before they're sent?+
Yes. You can enable 'review mode' in settings, where the agent drafts responses for your approval before sending. Most hosts start with review mode on, then switch to auto-reply once they're comfortable.
Can I cancel anytime?+
Yes. Managed plans are month-to-month with no contracts. Cancel anytime from your billing dashboard. Clone purchases are one-time, with no recurring fees ever.

Want this for your properties?

HostAgent is one of several AI agents we build for growing businesses. Try the live demo, then book a free AI strategy consultation and we'll map out what we'd build for your listings.

Try the live demo

The demo above is the real agent · Your consultation is free