AI-Powered Guest Communication

Your guest concierge that never sleeps

Automatically handle guest messages 24/7 across SMS and email. Check-in instructions, WiFi, house rules — your AI agent responds in seconds, not hours.

How it works
Live read-only demo, no signup Pre-seeded properties & conversations
JD

John D.

Guest · Beach House Retreat

Active
Hey! We just landed. What's the check-in process?
Welcome! The lockbox is on the front door — code is 4829. WiFi network is "BeachHouse5G", password is "sunshine2024". Let me know if you need anything!
Perfect, thanks! What about parking?
There are 2 reserved spots in the driveway — no permit needed. The garage is also available if you prefer covered parking.

Responded in 8 seconds · Powered by AI

Built for Airbnb hosts and property managers

24/7

Always-on coverage

<30s

Average response time

95%

Resolution without owner

4.9/5

Guest satisfaction

Up and running in 3 steps

Set up your AI concierge in under 10 minutes. No technical skills required.

01

Add your properties

Enter check-in instructions, WiFi info, house rules, amenities, and FAQs. The more detail you add, the smarter your agent gets.

02

Connect SMS & email

Get a dedicated phone number and email for each property. Guests reach your AI agent directly — no app downloads needed.

03

Your agent handles the rest

Guests get instant, accurate answers. Emergencies and complex requests are escalated to you immediately.

Everything you need to automate guest communication

Built specifically for Airbnb hosts and property managers who want to deliver 5-star service at scale.

SMS

Instant SMS Replies

Guests text your dedicated number and get accurate answers in under 30 seconds. Check-in, WiFi, parking — all covered.

!!

Smart Escalation

Emergencies, complaints, refund requests, and booking changes are instantly flagged and forwarded to you.

@

Dedicated Email

Each property gets its own email address. Guest inquiries are handled automatically with your property details.

[ ]

Owner Dashboard

Monitor every conversation in real-time. See stats, review agent responses, and jump in when you want to.

...

Full Conversation History

Every message is stored and searchable. Review past conversations, track resolution rates, and spot trends.

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Multi-Property Support

Manage all your properties from one dashboard. Each property has its own knowledge base and agent configuration.

What hosts are saying

★★★★★

“I manage 12 properties and used to spend 3 hours a day answering the same guest questions. HostAgent handles 95% of them now. My response time went from 2 hours to 15 seconds.”

SM

Sarah M.

Superhost, Austin TX · 12 properties

★★★★★

“The escalation feature is incredible. When a guest reported a plumbing issue at 2am, the agent flagged it immediately and I had a plumber there by morning. Guests were impressed.”

MT

Marcus T.

Property Manager, Miami FL · 28 properties

★★★★★

“I was skeptical about AI handling my guest communication, but the responses are natural and accurate. Guests don't even realize they're talking to an AI. My review scores went up.”

LK

Lisa K.

Superhost, Denver CO · 6 properties

Frequently asked questions

How does the AI know about my property?+
You enter your property details — check-in instructions, WiFi info, house rules, amenities, and FAQs — into the dashboard. The AI uses only this information to answer guest questions. It never makes anything up.
What happens if the AI can't answer a question?+
If the agent isn't confident in its answer, or if the guest uses escalation keywords (like 'refund', 'emergency', or 'complaint'), the conversation is immediately flagged and you're notified via SMS and email.
Will guests know they're talking to an AI?+
The agent responds naturally in the tone you choose (friendly, professional, or casual). Most guests don't realize it's AI. You can customize the agent's name and communication style.
Can I review messages before they're sent?+
Yes. You can enable 'review mode' in settings, where the agent drafts responses for your approval before sending. Most hosts start with review mode on, then switch to auto-reply once they're comfortable.
What's the difference between Clone and Managed plans?+
Clone gives you the full source code to self-host — you handle deployment and infrastructure. Managed plans are fully hosted by us with automatic updates, monitoring, and support included.
Can I cancel anytime?+
Yes. Managed plans are month-to-month with no contracts. Cancel anytime from your billing dashboard. Clone purchases are one-time — no recurring fees ever.

Want this for your business?

HostAgent is one of several AI agents we build for SMBs. Try the demo, then book a call to scope what we'd build for your properties.

Demo state is shared and read-only · Your call is free